Case Studies

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case studies
Global Scale. Proven Performance.

Proven BPO Solutions for Global Retailers and Home Service Leaders

ServeRetail empowers leading retailers and home service companies across the globe to outpace the competition through institutional discipline and intelligent automation. Whether optimizing specialized home improvement customer service or scaling international retail BPO services, we transform fragmented backend operations into streamlined competitive moats.

Explore our real-world results below:

Fashion eCommerce Platform Scaled to 485 FTE in 30 Days and Achieved Industry-Best NPS of 86%

Ajio

NPS 86%

Industry-Best Score

16% Lower

Cost of Service

30 Days

Full-Scale Ramp Achieved

From high-volume fashion demand and complex multi-brand service journeys to a precision-driven CX model delivering industry-leading satisfaction scores. The Client A flagship fashion eCommerce platform owned by one of India’s largest retail conglomerates offers a curated selection of exclusive brands, premium fashion, footwear, and accessories to style-conscious consumers nationwide. Backed...
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