The Only BPO
Built Exclusively for Retail,
From First Click to Final Resolution
About ServeRetail
Leading Retail Contact Center and BPO Partner
ServeRetail delivers retail BPO and contact center outsourcing solutions that enhance customer support, efficiency, and growth.
20 K+
Workforce
40 +
Centers
200 +
Clients
Who We Serve
Industries We Power with CX Excellence
We empower retail segments with tailored customer experience solutions.
Apparel
& Fashion
Delivering seamless size guidance, returns management, and omnichannel customer service for fashion-forward retailers worldwide.
Consumer Electronics
& Appliances
Enhancing warranty support, post-purchase assistance, and product knowledge through skilled, multilingual retail contact center teams.
Ecommerce
& Online Retail
Managing order tracking, returns, and cross-channel engagement to improve conversions and lifetime customer loyalty.
Cosmetics
& Beauty
Providing personalized skincare and makeup support with AI-powered BPO expertise for growing beauty brands.
Immediate Impact That Drives Real Results
Every interaction delivers measurable efficiency, accuracy, and satisfaction.
95%
Average Quality
Score
91%
First Call Resolution (FCR)
4.7/5
Average CSAT
Score
50%
Savings on Operational Cost
* Average performance metrics across ServeRetail clients, 2024–2025.
PROPRIETARY AI TECHNOLOGY
The CX Advantage No Other Retail BPO Can Offer
Meet Accent Harmonizer, ServeRetail’s exclusive real-time voice clarity AI.
Many retail BPOs deliver offshore cost savings at the expense of voice clarity, leading to repeat explanations, longer calls, and frustrated customers. ServeRetail’s AI-powered Accent Harmonizer eliminates that trade-off entirely. It transforms agent speech into clear, neutral audio in real time, so customers hear every word the first time, and your CSAT, FCR, and AHT numbers reflect it.
Clients see up to 22% higher CSAT scores after deployment.
Our Expertise
Our Expertise That Sets Us Apart
Multichannel & Multilingual
Serving global customers in 25+ languages across voice, chat, email, and social platforms.
Right-shoring
Optimizing costs and performance through 40+ strategically located centers in 10+ countries worldwide.
AI-powered Solutions
Leveraging automation, analytics, AI-QMS, and Accent Harmonizer to deliver consistent, high-quality retail experiences.
Service Offering
Services Built for Modern Retail Brands
Comprehensive retail BPO services for end-to-end customer experience transformation.
Client Testimonial
Your Questions Answered
Frequently Asked Questions
Here’s what retail leaders often ask when exploring ServeRetail’s contact center and BPO outsourcing solutions.
ServeRetail is a U.S.-based retail BPO and contact center company helping global brands optimize CX, reduce costs, and scale operations through AI, automation, and multilingual customer support.
ServeRetail provides multilingual, multichannel support powered by AI and analytics. Our agents and automation tools improve response times, resolve issues faster, and deliver consistent, high-quality interactions across every retail touchpoint.
Yes. With 40+ centers across 10+ countries, ServeRetail scales operations seamlessly during sales peaks, holiday rushes, or new product launches while maintaining consistent quality and brand alignment.
ServeRetail integrates AI-powered quality management, automation, analytics, and Accent Harmonizer—an advanced voice clarity solution—to ensure smooth, accurate, and personalized customer interactions.
ServeRetail combines 20+ years of experience, 10K+ skilled professionals, and a retail-specific BPO model that merges technology, human empathy, and measurable business outcomes for enterprise retailers.
Let’s Build Smarter
Retail Experiences Together
Connect. Scale. Serve. Win with us.
