Sales Support Outsourcing That Expands Retail Revenue
ServeRetail helps retailers drive conversions and boost average order values through trained sales specialists and secure, scalable global operations.
Built for Retail. Powered by Experience.
Sales and Upselling Outsourcing Services - Increasing Retail Revenue Through Personalized Customer Engagement
ServeRetail offers sales and upselling outsourcing services for retail and ecommerce brands seeking to increase conversions, boost basket sizes, and deliver personalized recommendations. Our agents assist with product selection, complementary items, promotions, and lead qualification. With multilingual support and compliance with PCI DSS, SOC 2, and ISO standards, we enhance purchase decisions while maintaining secure and trustworthy customer interactions.
With over 20 years of experience in retail service operations, ServeRetail’s sales teams possess in-depth knowledge of product attributes, customer behavior, and category-specific buying patterns. We help brands reduce cart abandonment, optimize cross-selling, and increase adoption of subscriptions and loyalty programs. Our structured scripts, data-driven insights, and AI-enhanced recommendations create seamless conversion experiences across voice, chat, and digital channels.
Industry Leading Integrated Services
Sales and Upselling Outsourcing Service Offerings
Product Recommendation
Support
Helping customers find suitable items using informed category knowledge.
Cross-Selling
Assistance
Promoting complementary products that enhance original purchases and increase basket value.
Upselling
Guidance
Suggesting premium options aligned with customer needs and ideal usage scenarios.
Promotion and
Offer Support
Communicating current deals, bundles, and incentives to improve conversions.
Cart Recovery
Outreach
Re-engaging customers who abandoned carts with tailored purchase encouragement.
Lead Qualification
Support
Assessing incoming inquiries and identifying strong purchase intent opportunities.
Subscription Upselling
Support
Offering recurring delivery, membership, or program enrollment to increase retention.
Seasonal Sales
Assistance
Supporting holiday spikes, launches, and special events requiring increased sales bandwidth.
Retail Segments We Support
Ready to Transform
AI Solutions
AI QMS
Automated scoring to ensure sales accuracy and compliance.
Conversational AI
Assists with pre-purchase queries and product availability instantly.
Accent Harmonizer
Supports more explicit global sales conversations for improved engagement.
Key Benefits
Higher Conversion Rates
Targeted recommendations and trained sales agents help customers make confident purchase decisions that improve overall conversion performance.
Increased Basket Size
Effective cross-sell and upsell strategies maximize order value without compromising customer satisfaction or brand positioning.
Lower Cart Abandonment
Structured outreach, reminders, and personalized engagement reduce abandoned carts and encourage purchase completion.
Better Buying Experiences
Customers receive accurate product guidance that minimizes confusion and enhances confidence throughout the purchasing journey.
Scalable Sales Capacity
Flexible staffing models support peak seasons, large campaigns, and special promotions without weakening sales performance.
Greater Revenue Predictability
Data-driven insights and consistent execution create more reliable conversion outcomes across multiple retail categories.
Get In Touch
Ready to increase conversions and boost retail revenue? Our sales specialists can help strengthen your entire purchasing experience.
Case Studies
Customer Success That Inspires
Discover how ServeRetail’s contact center and BPO solutions have helped top retail brands streamline operations, reduce costs, and deliver measurable improvements in customer satisfaction and profitability.
Your Questions Answered
Frequently Asked Questions (FAQs)
Below are the most common questions retail brands ask before outsourcing order management and tracking services to ServeRetail.
Sales outsourcing enhances conversions, supports peak seasons, handles inquiries, and offers personalized product recommendations. ServeRetail’s trained agents improve customer decisions and reduce cart abandonment.
Yes. Our teams receive product and category training to support electronics, appliances, home improvement materials, and other specialized retail categories.
Absolutely. Our global agents support key languages, enabling retailers to expand internationally and effectively serve diverse customers.
ServeRetail follows PCI DSS, SOC 2, and ISO protocols, ensuring data, payment details, and communication remain secure and auditable.
We track conversions, AOV, cross-sell success, upsell acceptance, campaign results, and customer satisfaction through real-time dashboards and AI-driven quality monitoring.
Latest News
Insights on Retail CX
Explore the latest trends, research, and practical strategies shaping the future of customer experience in the Apparel & Fashion industry.
Let’s Build Smarter
Retail Experiences Together
Connect. Scale. Serve. Win with us.
