Job Description
Help power seamless online shopping experiences behind the scenes. ServeRetail is hiring Customer Support Associates for our E-commerce Operations team in Durgapur. If you enjoy solving problems, working with people, and supporting the day-to-day operations of a fast-moving retail environment, this opportunity offers the chance to build a rewarding career in e-commerce customer support.
As part of our operations team, you’ll support customers, sellers, vendors, and internal stakeholders by resolving operational queries, coordinating solutions, and helping ensure a smooth retail experience.
About the Role
As a Customer Support Associate – E-commerce Operations, you will assist with customer, supplier, and vendor support activities while coordinating operational workflows and resolving process-related issues. This role requires excellent communication skills, analytical thinking, and the ability to manage multiple priorities while delivering efficient and professional support.
Key Responsibilities
- Handle customer, supplier, and vendor support interactions professionally.
- Communicate clearly in Hindi and English across operational workflows.
- Analyze supplier or vendor issues and recommend appropriate solutions.
- Maintain accurate operational records, case documentation, and support logs.
- Coordinate with internal teams to ensure timely issue resolution and operational support.
- Use MS Office, Google Sheets, and related applications for reporting and operational tracking.
- Follow established operational procedures, quality standards, and service guidelines.
- Deliver a positive support experience through effective communication and problem-solving.
- Support additional operational responsibilities as business requirements evolve.
Job Requirements
Education
- Minimum Qualification: Class XII (Higher Secondary).
Experience
- Previous experience in customer service, customer support, or e-commerce operations is preferred.
- Freshers with strong communication and analytical skills are encouraged to apply.
Skills & Competencies
- Strong verbal and written communication skills in Hindi and English (mandatory).
- Regional language proficiency is an added advantage.
- E-commerce knowledge or previous retail operations experience is preferred.
- Hands-on experience with MS Office, Google Sheets, and related productivity tools.
- Strong analytical thinking and logical reasoning skills.
- Ability to understand operational challenges and recommend practical solutions.
- Excellent coordination, multitasking, and problem-solving abilities.
- Customer-focused mindset with strong attention to detail.
Work Details
- Location: Durgapur, India
- Work Mode: Work From Office (WFO)
Why Join ServeRetail?
At ServeRetail, we help leading retailers and e-commerce businesses deliver exceptional shopping experiences through efficient operations, responsive support, and strong collaboration. As part of our E-commerce Operations team, you’ll gain valuable experience supporting customers, sellers, and business partners while developing skills that are highly valued across the retail industry.
- Build expertise in e-commerce operations and customer support.
- Develop strong analytical, communication, and problem-solving skills.
- Gain hands-on experience supporting retail operations and business workflows.
- Work in a collaborative environment focused on operational excellence and continuous improvement.
- Explore long-term career opportunities in retail operations, customer experience, and e-commerce support.
Job Location
Durgapur, India
