Legacy Retail Digital Modernization

USA Retailers Moving Customer Support to LATAM

8M+

In revenue

4,200k%

ROI

250+

hot leads

Challenge

The client was operating across physical stores and online platforms with no unified system, causing inventory mismatches, delayed order fulfillment, and poor customer experience.

Solution

We implemented an omnichannel CX infrastructure, integrating POS, inventory management, CRM, and analytics into a single ecosystem.

Results

  • 📈 32% increase in repeat customers

  • ⏱️ Order fulfillment time reduced by 40%

  • 📊 Real-time inventory visibility across all channels

INDUSTRY

Retail & Consumer Goods

REGION

India

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