CX Optimization for D2C Brand
8M+
In revenue
4,200k%
ROI
250+
hot leads
Challenge
The client was operating across physical stores and online platforms with no unified system, causing inventory mismatches, delayed order fulfillment, and poor customer experience.
Solution
We implemented an omnichannel CX infrastructure, integrating POS, inventory management, CRM, and analytics into a single ecosystem.
Results
-
📈 32% increase in repeat customers
-
⏱️ Order fulfillment time reduced by 40%
-
📊 Real-time inventory visibility across all channels
This project collaboration has helped us build a very strong network with each other, which will come in useful for the other projects we have in the pipeline. The benefits that we've seen aren't just in the dollar value of savings, but also in the sharing of knowledge and skill sets across the councils. All of us agree that it was an amazing success.
INDUSTRY
Retail & Consumer Goods
REGION
India
Let’s Build Smarter
Retail Experiences Together
Connect. Scale. Serve. Win with us.
